All in-stock orders are dispatched within two business days. However, orders during sale or promotional periods may take up to 7 business days for dispatch. Orders received on non-business days will be processed and dispatched on the next business day being Monday to Friday. Orders are not dispatched on public holidays.
Orders are sent via Australia Post which features tracking. Delivery for this service generally takes between 2 to 10 business days.
Shipping charges vary depending on the products ordered and the destination. Once a tracking number is issued by Australia Post, we will not re-ship the item and we will not provide a refund or a credit. We will however, do our best to assist you to locate the package.
If a parcel is unclaimed, it will be returned to us. It is the customer’s responsibility to pay all freight charges if they wish for the parcel to be resent.
RETURNS AND EXCHANGES
Please choose items carefully. We do not accept returns for used products if you received what you ordered and simply changed your mind.
Damaged or Faulty Goods:
If you have received a damaged or faulty or incorrect product from Rick Brennan Fitness Online, please email [email protected] with the following:
• Full Name
• Contact details
• Original Order number/receipt
• Any relevant photos
For assistance please contact our team at [email protected]